Regulatory Compliance
eSanad Stands with CBUAE: No More WhatsApp – Our Secure Communication Update for UAE Customers 2026
eSanad fully complies with CBUAE Notice 2058/2026 banning instant messaging apps like WhatsApp for sharing customer data, documents, policies, or transactions. Effective immediately, we use ONLY secure channels: eSanad.com website/app, recorded call center (600 500 888), official @esanad.com emails, verified caller ID lines. This protects your data in UAE borders, prevents fraud, ensures compliance. Get instant motor/health/fleet quotes/claims via our app—no WhatsApp needed. Call 600 500 888 for support.
1. Key Takeaways — eSanad's Commitment
- eSanad Stands Firm with CBUAE: We proactively adapt to Notice 2058—no WhatsApp/Telegram for any document/policy sharing, data requests, or transactions from now on.
- Your Secure Channels: Website (www.esanad.com), App, Recorded Calls (600 500 888), Official Emails (@esanad.com), Verified Phone Lines.
- Why Now? Protects against fraud, data leaks, non-UAE storage—aligns with Consumer Protection Regulation (Circular 8/2020).
- Benefits for You: Enhanced security, faster support, full audit trails, peace of mind with CBUAE-licensed broker (No. 273, DOH Cert. 80).
- No Disruptions: Seamless migration—quotes/claims/renewals via app; same great service, stronger protection.
- Customer First: Never share info via unofficial channels; report suspicious contacts to us immediately.
We are making an important update to how we communicate with you. At eSanad, protecting your personal information is a top priority. In line with recent directives from the Central Bank of the UAE, we are strengthening our communication channels to ensure the highest level of security, compliance, and customer protection.
What’s changing: We will no longer use instant messaging applications such as WhatsApp to request, receive, or share any customer information.
What this means for you: Going forward, all communication involving your personal information will only take place through our official and secure channels: Website: www.esanad.com, Secure & Recorded Call Centre: 600 500888, Email: Official emails from the eSanad domain, Verified eSanad Phone Lines: Calls displaying eSanad caller ID.
Important for you: For your safety, please do not share any personal details, documents, or policy information through unofficial or unverified channels. If anything appears unusual, we encourage you to contact us directly.
Our Commitment: This update reflects our continued commitment to delivering: Enhanced data protection and privacy; A secure and trusted communication environment; Faster, more structured customer support; Full regulatory compliance.
If you require any assistance, our team is always here to support you. eSanad Team, 600 500888, www.esanad.com.
2. Why eSanad Leads in CBUAE Compliance
As UAE's pioneering digital insurtech broker (CBUAE Licensed No. 273, DOH Certificate No. 80), eSanad has always prioritized customer security and regulatory adherence. The CBUAE Notice 2058/2026 addresses widespread risks from instant messaging in financial services—fraud via impersonation, data breaches through screenshots/forwards, non-compliant overseas storage, and audit gaps. We anticipated this shift, investing heavily in our secure ecosystem: Next.js-powered website/app with UAE-hosted data (Supabase backend), AI-driven quotes/claims, and fully recorded 24/7 support.
Unlike traditional brokers still scrambling, eSanad's infrastructure is ready. No downtime for you—switch seamlessly to app-based motor quotes (under 60s), health renewals, fleet proposals, or claims uploads. This compliance elevates us as your trusted partner in a regulated fintech landscape, where data sovereignty under PDPL (Federal Decree-Law 45/2021) is paramount.
3. CBUAE Notice 2058: The Full Picture
CBUAE's directive reinforces Circular 8/2020's Article 6.1: All consumer data must use safe channels with UAE residency (Article 6.1.6.3). Instant apps fail due to vulnerabilities—weak auth, no non-repudiation, foreign servers. Prohibited: Data handling (IDs/policies), transactions (payments/claims), auth (OTPs). Deadline: Report cessation today. Penalties for non-compliance: Fines, sanctions.
For insurance, this ends WhatsApp quotes/claims chats, common pre-2026. eSanad complies 100%, banning all such uses internally via audits, staff training, monitoring tools.
4. Secure Channels Breakdown
| Channel | What It's For | Security Features | Example Use |
|---|---|---|---|
| eSanad.com / App | Quotes, Claims, Renewals, Policies | UAE-hosted data, Biometrics, Encryption, Audit Logs | Upload claim photos, get instant motor quote |
| Call Center: 600 500 888 | Queries, Support, Verifications | Fully Recorded, Caller ID Verified, IVR Security | Discuss fleet renewal over phone |
| Official Emails (@esanad.com) | Documents, Confirmations | DKIM/SPF, UAE Servers, No Forwards | Receive policy PDF securely |
| Verified Phone Lines | Outbound Calls Only | Official Caller ID, Recorded | eSanad initiates status updates |
5. Steps eSanad Took to Comply
- Full Audit: Reviewed all touchpoints; zeroed WhatsApp flows for quotes/claims/renewals.
- Customer Notification: SMS/Email/App blasts with this exact update message.
- Tech Migration: Enhanced app for all functions; CRM integration for recordings.
- Staff Training: Mandatory sessions, policy updates, quizzes—100% certified.
- Monitoring: Tools track/block misuse; CBUAE report submitted today.
- Future-Proofing: AI chat in-app (UAE-compliant), expanded call capacity.
6. Benefits: Why This Makes eSanad Better
This shift delivers tangible wins. Security skyrockets—no screenshot risks, full UAE residency. Support speeds up: App claims process 70% faster than WhatsApp. Audits prove every interaction, easing disputes. Trust builds—eSanad's 99.8% claim approval rate shines brighter. For businesses: Fleet/group health now via portal with bulk uploads, CRM sync. Expats/families: Biometric logins protect sensitive health/motor data.
In UAE's booming insurtech scene (projected AED 50B by 2027), compliant leaders like eSanad win loyalty. Competitors lagging? Switch to us for seamless, secure service.
Visit eSanad.com
Frequently Asked Questions
Why is eSanad stopping WhatsApp?
To fully align with CBUAE Notice 2058, protecting you from fraud/data risks. We lead compliance as a licensed broker.
What if I get a WhatsApp from "eSanad"?
Fraud—ignore/block. Verify via 600 500 888 or esanad.com. Never share info there.
How do I get quotes/claims now?
App/website: Instant. Call 600 500 888 for assisted service. Same speed, better security.
Is my data safe with eSanad channels?
Yes—UAE-hosted, encrypted, compliant with PDPL/Circular 8/2020. Recorded calls for transparency.
Editorial note: This article is for general information and does not constitute insurance advice. Always confirm terms with your insurer.