Thank You for Submitting Your Motor Insurance Claim | eSanad UAE

Your motor insurance claim has been successfully submitted to eSanad. Our dedicated claims support team is now reviewing your information to ensure a smooth and efficient repair process. At eSanad, we understand that dealing with car accidents or vehicle damage can be stressful, which is why we’ve streamlined our digital claims journey to keep you informed at every stage.

What Happens After You Submit a Car Insurance Claim?

Once your claim is registered, it typically follows a structured path to resolution:

• Document Verification: Our team checks the police report, driving license, and registration card (Mulkiya) for accuracy.
• Surveyor Appointment: An insurance surveyor may be assigned to inspect the vehicle damage at the workshop or our designated collection point.
• Approval for Repairs: After the assessment, we coordinate with the insurance company to issue a repair authority to the authorized workshop.
• Vehicle Restoration: Your car is repaired using genuine parts (for agency repair policies) or high-quality alternatives, ensuring it meets safety standards.

Tracking Your Claim Status

You don’t have to wonder about the progress of your vehicle. eSanad provides regular updates via email and SMS. If you have any urgent queries, our customer service team is available to assist you with specific details regarding workshop timelines or spare parts availability.

Thank you for choosing eSanad for your automotive protection. We are committed to getting you back on the road as quickly as possible with our hassle-free claims management service.