A quick step-by-step guide for UAE drivers
Step 1
Move to a safe location if possible
Turn on hazard lights
Check for injuries — call 998 (ambulance) if anyone is hurt
Do not leave the scene
Step 2
Contact the relevant authority for your emirate
Wait for the police/traffic officer to arrive
Do not move the vehicle until instructed
Get your accident report number
Step 3
Take clear photos of all damage to every vehicle
Photograph the accident scene from multiple angles
Note license plates, driver details, and witness contacts
Save a copy of the accident report
Step 4
Call your insurance company to report the claim
Provide your policy number and accident report
Ask about your coverage and next steps
Find out which garages are approved for your policy
Step 5
Use eSanad to find an insurance-approved garage
Select a garage in your area that matches your insurer
Consider the garage's vehicle type support
Check if the garage has multiple insurer approvals
Step 6
File your motor claim with eSanad for guidance
Submit all required documents and photos
Track your claim progress
Speak to an eSanad advisor if you need help
Emergency Contact Numbers
Quick Snapshot · 24/7 Service
If your vehicle is not drivable, dial your insurer's 24/7 hotline for towing, jump-start, tyre change, fuel delivery and more.
National Emergency Services
eSanad advisors can guide you through the entire claims process.